1. Eligibility for Exchange: Customers who have purchased WAMA Pro products directly from our official website or authorized retailers are eligible for exchange within 30 days from the date of purchase. The product must be unused, unworn, and in its original packaging with all tags attached.

2. Exchange Process:

  • Customers wishing to exchange their WAMA Pro product must contact our customer support team via email or phone to initiate the exchange process.
  • Proof of purchase, such as order number or receipt, will be required for verification purposes.
  • Upon approval, customers will be provided with instructions on how to return the product for exchange.

3. Conditions for Exchange:

  • The product must be in its original condition, unworn, unwashed, and with all tags attached.
  • Any product that has been altered or damaged due to misuse, neglect, or improper care is not eligible for exchange.
  • WAMA Pro reserves the right to refuse exchanges if the product does not meet the eligibility criteria.

4. Exchange Options:

  • Customers can choose to exchange their product for a different size, color, or style, subject to availability.
  • If the requested exchange item is out of stock, customers may choose to receive a refund or store credit.

5. Shipping and Handling:

  • Customers are responsible for shipping and handling costs associated with returning the product for exchange.
  • WAMA Pro will cover the shipping costs for sending the exchanged product back to the customer, except in cases where the exchange is due to customer preference or error.

6. Refunds:

  • If customers choose to receive a refund instead of an exchange, refunds will be issued to the original payment method within 7-10 business days after the returned product is received and inspected.

7. Exclusions:

  • Gift cards, promotional items, and final sale items are not eligible for exchange.
  • WAMA Pro reserves the right to modify or terminate the exchange policy at any time without prior notice.

8. Contact Information: For any inquiries or assistance regarding exchanges, please contact our customer support team at info@wamapro.com